Welcome to Aetna’s Participating Provider Directory for Paychex Employees

Use your Aetna member website to find 2025 benefit information and your provider directory for your selected plan. The information on the website will be available when you log in or register at aetna.com on January 1, 2024.

If you are experiencing issues when searching for network providers, please call your Aetna Member Services at 1-800-352-2386

Important information for Provider Search users who live in: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, Texas, Utah, Vermont, Washington or West Virginia.

Terms of Use: By using Provider Search, you acknowledge and agree that Provider Search and all of the data contained in Provider Search belongs exclusively to Aetna Inc. and is protected by copyright and other law. Provider Search is provided solely for the personal, non-commercial use of current and prospective Aetna members and providers. Use of any robot, spider or other intelligent agent to copy content from Provider Search, extract any portion of it or otherwise cause Provider Search to be burdened with unwarranted high access or transaction activity is strictly prohibited. Aetna reserves all rights to take appropriate civil, criminal or injunctive action to enforce these terms of use.

Important notice about participating providers
Provider information contained in this directory is gathered from information that we receive from our provider network and updated 6 days per week, excluding Sundays, or interruptions due to system maintenance, upgrades or unplanned outages. This information is subject to change at any time. Therefore please check with the provider before scheduling your appointment or receiving services to confirm he or she is participating in Aetna's network. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. Notice of the change shall be provided in accordance with applicable state law.

Health care providers participating in our network are required to have all areas physically accessible to all members, including but not limited to the office entrance, parking, and bathroom facilities You may wish to confirm the provider’s office/location is handicap accessible when making an appointment.

This information is available for free in other languages. Please call customer service using the number on your ID card/enrollment information.

Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.